Dec. 9th 2008

Worldwide Insider

Damaged merchandise is a subject that no one likes to talk about, but, as much as we try to avoid it by making sure our products are packaged well, it does occur. Hopefully, it does not occur too often. In this issue of the Insider we would like to talk about how to handle these situations.

If you are within our Worldwide truck delivery area, you should not be experiencing any damages due to shipping. All of our other shipments go out either via UPS, New Penn or another trucking company.

If you receive a box that appears to be damaged, do not refuse it. Please sign for it “damaged” on the trucking bill of lading or on the UPS manifest. Please then inspect the contents as soon as you can and let us know what the damage is. Of course, there can also be “concealed” damage, which means that the box does not look damaged on the outside but the contents are damaged. In either case, after inspection, please contact us so that we can determine if the product can be repaired, or if it has to be completely remade and we can file a claim with the carrier. If the product can be repaired, we will issue a call tag to send it back to Worldwide to be repaired and sent back to you as quickly as possible. If it has to be remade, we will issue a call tag for you to return the damaged product as we are remaking the product as expeditiously as possible.

Do not dispose of the packaging in case the carrier wants to inspect it. We will let you know if the carrier is requiring an inspection.

As we have said, damaged merchandise is not something we like to think about but if it does occur, we would like the resolution to be as painless as possible for you and your client. 

REMINDER

Each order placed online from December 1st – January 31st will receive an additional discount of 3 % discount.

To stop receiving these emails, you may unsubscribe now.